Terms and Conditions – Dokket Logistics

Company/Carrier/Service Provider: Refers to DOKKET IN Logistics, its subsidiaries, affiliates, and agents.
Customer/Shipper/Consignor: Refers to the entity contracting the services of DOKKET IN Logistics.
Consignee/Recipient: Refers to the person or entity to whom the Goods are to be delivered.
Goods/Cargo/Consignment: Refers to the items, including any packaging and containers, subject to the services.
Services: Refers to the agreed-upon logistics services, which may include transportation, warehousing, freight forwarding, customs clearance, and other related activities.
Contract: The agreement between the Company and the Customer, comprising these Terms, the service quote, the waybill/bill of lading, and any agreed-upon supplements.

Acceptance of Terms: All Services provided are subject to these Terms and Conditions.
Right to Refuse Service: The Company reserves the right, at its sole discretion, to refuse any Goods or service request.
Acting as Agent or Principal: Clarify when Dokket Logistics acts as a Principal Carrier (performing the carriage itself) versus an Agent (arranging carriage via a third-party carrier). Different liability rules apply based on this role.
Route and Method: The Company is entitled to determine the route, method, and procedure of transportation, handling, and storage of the Goods. The Company may use subcontractors/third-party carriers.

Accurate Information: The Customer warrants that all information provided regarding the Goods (description, weight, dimensions, value, nature) is accurate, complete, and legally compliant.
Packaging and Marking: The Customer is solely responsible for ensuring the Goods are adequately packed, labeled, and marked for the intended transport and to comply with all laws.
Prohibited Goods: List goods that DOKKET IN Logistics will not handle (e.g., illegal substances, certain hazardous materials, live animals, fragile items not properly packaged, etc.).
Dangerous Goods: If handling dangerous goods, state that the Customer must provide explicit written notice and documentation in advance, complying with all regulations.
Documentation: The Customer must provide all necessary documentation, permits, and licenses for the transport and customs clearance of the Goods in a timely manner.
Indemnity: The Customer agrees to indemnify DOKKET IN Logistics against any claims, damages, costs, or expenses arising from the Customer’s breach of these warranties or obligations.

Charges: All Service charges are based on the quote provided and are subject to adjustment if the Goods’ information is incorrect, or if additional services are required.
Taxes and Duties: The Customer is solely responsible for all duties, taxes, customs charges, storage fees, and levies imposed by governmental authorities.
Payment Terms: Specify payment due dates (e.g., net 15 days, upon invoice, in advance).
Late Payment: State the interest rate or penalty for late payments.
Lien: DOKKET IN Logistics shall have a general and continuing lien on all Goods and documents of the Customer that are in the Company’s possession, custody, or control, for all outstanding charges and payments.

Time of Delivery: Delivery schedules are estimates only, and the Company is not liable for consequential loss due to delays.
Right of Disposal: The Company may sell or dispose of Goods that are not accepted, unclaimed, or where the Customer fails to pay charges, after providing reasonable notice.
Inspection: The Company and/or relevant authorities reserve the right to open and inspect any Consignment without prior notice.

Limitation of Liability: This is the most crucial section. State the maximum amount of liability DOKKET IN Logistics accepts for loss, damage, or misdelivery of Goods. This is often limited by:
- A monetary value per unit of weight (e.g., $X per kilogram or SDR per kilogram), OR
- The declared value of the Goods, OR
- A fixed amount per shipment.
- Reference applicable international conventions (e.g., CMR, Hague-Visby Rules) if applicable to international carriage.
Exclusions of Liability: DOKKET IN Logistics is not liable for loss, damage, or delay caused by:
- Acts of God, natural disasters, force majeure.
- Act or omission of the Customer or Consignee.
- Inherent vice or nature of the Goods (e.g., spoilage, leakage).
- War, hostilities, or public unrest.
- Inadequate packing or marking by the Customer.
Exclusion of Consequential Damages: The Company is generally not liable for indirect or consequential losses (e.g., lost profits, loss of business, market loss) arising from loss, damage, or delay.
Claims Procedure:
- Specify the time frame for the Customer to notify the Company of any loss or damage (e.g., within 3 days of delivery for visible damage, 7 days for concealed damage).
- State the time limit for commencing legal action (e.g., within 9 months or 1 year of the delivery date or when delivery should have taken place).

No Automatic Insurance: State clearly that no cargo insurance will be affected by DOKKET IN Logistics unless the Customer provides express written instructions and pays the required premium.
Customer Responsibility: The Customer acknowledges that it is responsible for obtaining adequate insurance for the Goods.

Governing Law: Specify the law of the jurisdiction that will govern the contract (e.g., “The laws of Karnataka, India,shall govern these Terms and Conditions”).
Jurisdiction: Specify the exclusive courts or arbitration forum where any disputes will be settled (e.g., “All disputes shall be subject to the exclusive jurisdiction of the courts of Karnataka, India.