Privacy Policy – Dokket Logistics

Effective Date: 10/10/2025

DOKKET IN LOGISTICS (“DOKKET IN,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the Personal Data we collect and process in the course of providing our freight, logistics, and supply chain management services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your Personal Data.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person (“Data Subject”). This includes information that can directly or indirectly identify an individual.
Customer: The individual or business entity contracting with DOKKET IN for Services.
Consignor/Consignee: The sender and recipient of the Goods, who are often individuals whose Personal Data we process.
Goods/Consignment: The physical items being transported or managed.

2. Personal Data We Collect

We collect Personal Data primarily to perform our logistics and related services. The types of data we collect depend on your relationship with us and the Services you require.

A. Data Collected from Customers (Businesses or Individuals)

Category of Data	Examples of Data	Purpose of Collection
Contact and Identification	Full name, job title, company name, email address, phone number, physical address (business and billing).	To manage the contractual relationship, billing, and communication.
Financial/Payment	Bank account details, payment card information (processed via secure third-party payment gateways), credit history.	To process payments for Services rendered.
Service Data	Service quotes, contract details, communications logs, and service history.	To provide and maintain the Services.

B. Data Collected from Consignors/Consignees (Recipients)

This data is typically provided to us by our Customer (the Shipper) to facilitate the delivery of the Goods.

Category of Data	Examples of Data	Purpose of Collection
Shipment/Delivery Details	Recipient’s full name, delivery address, phone number, email address.	Essential for delivery, tracking, and customs clearance.
Proof of Delivery (POD)	Signature, name of the person receiving the delivery, time and date of delivery, and sometimes location coordinates or images of the delivered consignment.	To confirm successful service fulfillment.

C. Data Collected Automatically

When you visit our website, tracking portals, or use our mobile applications, we may automatically collect:

Technical Data: IP address, browser type and version, operating system, device type, time zone setting.
Usage Data: Details about how you use our website (pages visited, links clicked, time spent).
Tracking Data: Data collected via cookies and other tracking technologies.

3. How and Why We Use Your Personal Data (Legal Basis for Processing)

We process your Personal Data for the following purposes and rely on a legal basis for each activity:

Purpose of Processing	Legal Basis for Processing
Service Execution	Performance of a Contract: To transport and deliver the Goods, provide tracking, customs clearance, and associated Services.
Billing and Finance	Performance of a Contract / Legitimate Interest: To issue invoices, process payments, and manage accounts.
Legal Compliance	Legal Obligation: To comply with customs regulations, transport security laws, anti-money laundering requirements, and court orders.
Communication	Legitimate Interest: To respond to inquiries, provide customer support, and send service-related updates (e.g., tracking notifications).
Security and Safety	Legitimate Interest: To protect our services, assets, and network from fraud or unauthorized access, and to ensure the safety of our drivers/employees.
Marketing	Consent / Legitimate Interest: To send you promotional materials about our Services. You can opt-out at any time.

4. How We Share and Disclose Your Personal Data

In order to provide end-to-end logistics services, we must share your Personal Data with third parties who are involved in the transportation and delivery process.

Recipient Category	Purpose of Sharing
Affiliates & Subsidiaries	To support global operations and shared administrative services.
Third-Party Carriers/Agents	To execute the carriage of Goods (e.g., shipping lines, airlines, road carriers, last-mile delivery partners). Your name, address, and contact details are required for transport and delivery.
Governmental Authorities	To comply with legal requirements, including Customs, Border Control, and Tax authorities for clearance, duties, and security purposes.
Service Providers	Providers of IT hosting, payment processing, professional services (auditors, lawyers), and marketing support.
Business Transfers	In connection with the sale, merger, or acquisition of Dokket Logistics or a substantial part of its assets.

International Data Transfers

As a logistics provider, your Personal Data will likely be transferred to and processed in countries outside your country of residence (and potentially outside the EU/EEA, if applicable), as required by the shipment route.

We take all reasonable steps to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy, regardless of its location. This may include implementing Standard Contractual Clauses (SCCs) or relying on other lawful mechanisms for cross-border transfers.

5. Data Security and Retention

Security

We implement appropriate technical and organizational security measures designed to protect your Personal Data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include encryption, access control, and regular security assessments.

Retention

We retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Data related to contracts and shipments is typically retained for 15 years after the fulfillment of the contract to comply with tax, customs, and contractual liability laws.
Marketing data is retained until you opt-out.

6. Your Data Protection Rights

Depending on your location and applicable law (e.g., GDPR, CCPA), you may have the following rights regarding your Personal Data:

Right	Description
Right of Access	The right to request copies of the Personal Data we hold about you.
Right to Rectification	The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure	The right to request that we erase your Personal Data, under certain conditions.
Right to Restrict Processing	The right to request that we restrict the processing of your Personal Data, under certain conditions.
Right to Object	The right to object to our processing of your Personal Data, under certain conditions (e.g., direct marketing).
Right to Data Portability	The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent	If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details in Section 8. We may need to verify your identity before responding to your request.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact the DOKKET IN Logistics Data Protection Officer at:

DOKKET IN LOGISTICS Attention: Data Protection Officer
Address: DOKKET IN LOGISTICS PRIVATE LIMITED, No D-0721, BRIGADE NORTHRIDGE, Yelahanka, Bangalore, Bangalore North, Karnataka, India, 560064
Email: info@dokketlogistics.com
Phone: +91 8050069105

Privacy Policy for DOKKET IN LOGISTICS